Refund and Returns Policy

Returns Eligibility

Our return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.

To qualify for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • Returns must include a receipt or proof of purchase.

Important: Please do not send items back to us without prior confirmation.

Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval status of your refund. Approved refunds will be processed, and a credit will be issued to your original payment method within a specified number of days.

Delayed or Missing Refunds

If you haven’t received a refund, please:

  1. Check your bank account.
  2. Contact your credit card provider, as it may take additional time for the refund to be posted.
  3. Contact your bank, as processing times can vary.

If you still have not received your refund, please contact us at sales@unpuzzledar.co.uk.

Sale Items

Only items at regular price are refundable. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please first contact us at sales@unpuzzledar.co.uk for further instructions.

Gifts

For items marked as gifts at the time of purchase and shipped directly to you, a gift credit for the returned item’s value will be issued. Once the returned item is received, we will mail you a gift certificate.

If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, we will issue the refund to the gift giver.

Return Shipping

To initiate a return, please contact us at sales@unpuzzledar.co.uk for further instructions before sending your item back.

Please note:

  • Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is granted, the cost of return shipping will be deducted.
  • Depending on your location, shipping times for exchanged items may vary.

Questions?

For further assistance with returns or refunds, please contact us at sales@unpuzzledar.co.uk